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My Camera Feels Warm: What to Do (Hot Camera)

Feeling a bit of warmth from your Opal webcam? It's natural for electronic devices to emit some heat during operation. However, if the warmth feels excessive, we're here to guide you through the steps to ensure your webcam operates safely and efficiently.

๐ŸŒก Understand Normal Operation Temperature

It's common for high-powered webcams, to emit a mild warmth during use. This is a result of the device's internal components working. You wonโ€™t have any degradation of the hardware under normal temperature operation.


๐Ÿ”„ Update to the Latest Composer Software and Firmware

We've made significant improvements in our recent Composer software and firmware updates to address overheating issues. Open Opal Composer and check for any available updates. Install the latest version to benefit from these enhancements.

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See this article to see how to update your app and this article on how to manually flash your firmware if necessary.

๐ŸŒฌ Ensure Proper Ventilation

Place your webcam in a well-ventilated area. Avoid covering it or placing it near other heat-emitting devices.


๐Ÿ“… Old Model Consideration

If you've updated to the latest Composer software and firmware and still experience excessive warmth, you might have an older model of our camera. Some older models may not be fully compatible with our latest firmware.

If you suspect this is the case, please reach out to us. We're committed to ensuring all our users have the best experience, and we'll guide you on the best steps forward.


๐Ÿ“ง Contact Support

If you're concerned about the warmth of your webcam or have any other questions, our dedicated support team is here to assist. Contact us at support@opalcamera.com for expert advice and solutions.


In Conclusion

Your safety and satisfaction are our top priorities. While a mild warmth from your Opal webcam is normal, we're always here to address any concerns and ensure you have a smooth and safe experience.

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