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Permissions Issues: Why Your Camera Won’t Connect or you’re stuck in the Opal Composer onboarding

If your Opal webcam isn’t connecting or is stuck during onboarding, it might be due to permissions settings on your Mac. macOS has strict privacy controls, and sometimes, these can prevent apps from accessing your camera. Below we will guide you through the permissions process for macOS Monterey, Ventura, and Sonoma.

The Opal Composer app is for Mac operating systems only. The Opal Tadpole camera works great on PCs independently. Any mention of Composer is for our Mac users with the app.

🛡 Understanding Permissions


MacOS introduced enhanced privacy controls to ensure apps don't access your camera without explicit permission. If an app tries to use your camera and doesn't have permission, it won't connect.

During onboarding you’ll get this prompt to go to your settings to enable permissions for Opal Composer.

Opal Tadpole permission interface.
Opal Tadpole permission interface.
Opal C1 permission interface.
Opal C1 permission interface.

🍎 Granting Permissions on macOS Monterey, Ventura, and Sonoma

Follow the following steps.

  1. Click on the Apple logo in the top-left corner of your screen and select System Preferences.
  1. Navigate to Security & Privacy.
  1. Click on the Camera tab.
  1. You'll see a list of apps that have requested camera access. Find the app you're trying to use with your webcam (e.g., Skype, Zoom, Opal Composer).
  1. Check the box next to the app to grant it permission. If it's grayed out, click the lock icon at the bottom left to make changes (you might need to enter your Mac password).
  1. After granting permission, restart the app and try connecting your webcam again.

🔍 Allowing Opal Login items

Type "Login" in the search bar of System Preferences.

Check if you have the option to allow Opal to run in the background. If yes, ensure all Opal options are toggled on.

🔐 Security Settings for Opal Camera Setup

Follow the following steps.

  1. Still in Security & Privacy, under the Security tab.
  1. Ensure you click 'Allow' for Opal Camera Setup.
  1. You may instead need to click ‘details’ and allow through that menu.
    1. Notion image

🚫 MDM or Firewall Concerns

If your device is managed by an MDM (Mobile Device Management) system or if you have a firewall enabled, it might block certain apps or functionalities. Ensure that your MDM or firewall settings allow the Opal webcam and associated apps to operate without restrictions. (See MDM device issues & how to approve article)

🔄 Reinstall the App

If you've granted permissions and still face issues, try reinstalling the app. Sometimes, a fresh installation prompts the system to request permissions again.

📧 Contact Support

If you've followed the above steps and still can't connect your webcam, our dedicated support team is here to help. Reach out to us at for further assistance.

In Conclusion

Permissions are an essential aspect of macOS, ensuring your privacy and security. While they can occasionally cause hiccups in device connectivity, they're straightforward to manage. Always ensure your apps have the necessary permissions, and remember, our support team is always ready to assist you.

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