Help Center
How can we help? ๐Ÿ‘‹

Troubleshooting Audio

Experiencing poor audio quality or no sound at all can be frustrating, especially during important video calls or recordings. If you're facing issues with background noise, scratchy audio, or no sound, follow these steps to troubleshoot and resolve the problem.

๐Ÿ”Œย Check the Physical Connection

Ensure that your webcam is securely connected to your computer.

If you're using an external microphone, make sure it's plugged in tightly and correctly.

๐ŸŽš๏ธย Adjust the Input Gain Control in macOS microphone settings and ensure permissions are enabled.

Our webcam relies on MacOS mic settings for input gain control. Here's how to adjust it:

  1. Click on the Apple logo in the top-left corner and select System Preferences.
  1. Go to Sound and then the Input tab.
  1. Select your webcam or external microphone from the list.
  1. Adjust the Input volume slider. If the audio is too quiet, increase the volume. If it's too loud or distorted, decrease the volume.

Additionally, if you do not see the โ€œOpal C1โ€ audio device, you may need to check your Microphone Privacy and Secruity settings to ensure itโ€™s enabled.

๐Ÿ”Šย Eliminate Background Noise

Ensure that there are no sources of loud noise near the microphone, such as fans, air conditioners, or other electronic devices.

Consider using headphones to prevent feedback or echo during video calls.

๐Ÿ‘ฉ๐Ÿฝโ€๐Ÿ’ป Update Drivers and Software

Ensure that you have the latest updates installed from our app.

Notion image
Notion image

Update your MacOS to the latest version, as software updates often include fixes for audio issues.

๐Ÿ› ย Check the Application Settings

If you're using a specific application for video calls or recording, ensure that the correct audio input source is selected.

You can also adjust the application's audio settings, if available, to optimize audio quality.

๐Ÿ”„ย Restart Your Computer

Sometimes, a simple restart can resolve audio issues. Save any ongoing work and restart your computer.

๐Ÿ“งย Contact Support

If you've tried the above steps and still face audio issues, please contact our support team via email at for further assistance. We're here to help!


Clear audio is essential for effective communication. By following these troubleshooting steps, you can ensure that your audio quality is crisp and clear, free from disturbances. Remember, the key is to check both the physical setup and the software settings to identify and resolve any issues.

Did this answer your question?