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What to Do if the Video is Blurry or Pixelated

If you're experiencing blurry or pixelated video while using your Opal webcam, don't worry! This is a common issue that can often be resolved with a few simple adjustments. Here's what you can do.

📹 If using Auto-Focus


Enable Auto-Focus: If your webcam has an Auto-Focus mode, make sure it's enabled. This feature automatically adjusts the focus to provide a clear image.

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Clean the Lens: Sometimes, smudges or dust on the lens can interfere with the Auto-Focus. Gently clean the lens with a soft, lint-free cloth.


🎥 If using Manual-Focus

Access the Focus Settings: Open the webcam software or the application you're using the webcam with, and navigate to the focus settings.

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Adjust the Focus Distance: You can manually adjust the focus distance from 0.1m to 2.0m, depending on your needs. Here's how:

  • 0.1m: Ideal for close-up shots, such as when the webcam is near your face.
  • 2.0m: Suitable for capturing a wider scene, like a group of people or a room.

Test Different Distances: Experiment with different focus distances to find the one that provides the clearest image for your specific setup.

🛠️ Check the Video Quality Settings

Resolution: Make sure the video resolution is set to the recommended level for the video app you’re using, or use the “Auto” resolution setting. Press ⌘+ to access settings > go to the Video Tab and select Auto in the Camera Resolution dropdown.

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Bandwidth: If you're in a video call, a slow internet connection might cause pixelation. Check your internet speed and consider using a wired connection if possible.

📧 Contact Support

If the above steps don't resolve the issue, please contact our support team via email at for further assistance. We're here to help!



Blurry or pixelated video can be frustrating, but with these focal adjustments, you should be able to enjoy clear and crisp video in no time. Whether you're using Auto-Focus or Manual Focus, these tips will guide you to the perfect video experience.

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