📅 30-Day Return Window:
Opal offers a 30-day return policy from the date of purchase. Within this period, you can return your Opal webcam for a full refund.
🔄 How to Initiate a Return:
- Contact Support: Before initiating a return, we recommend reaching out to our support team at support@opalcamera.com. They can assist with any technical issues you might be facing or provide guidance on the return process.
- Packaging: Ensure the webcam is packed securely in its original packaging with all included accessories.
- Refund Process: Once we receive the returned product and verify its condition, we'll process your refund. Please allow some time for the refund to reflect in your account, depending on your payment method and bank's processing times.
❗ Defective Units:
If you believe you've received a defective Opal webcam, please contact us immediately with details regarding the defect. Our team will work with you to address the issue and determine the best course of action.
⚠️ Accidental Damage:
If your Opal webcam has been accidentally damaged by the user, please contact us before initiating a return. We understand that accidents happen, and we're here to help. Depending on the nature and extent of the damage, we'll work with you to determine the best course of action regarding a return and potential refund.
In Conclusion:
Your satisfaction is our priority. Whether you're returning an undamaged product, dealing with a defective unit, or addressing accidental damage, we're here to assist and ensure a smooth process. If you have any questions or need assistance with the return process, our support team is always here to help. Contact us at support@opalcamera.com.