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FAQs

Common Topics

Replacing your cable

Whether you've misplaced your cable, need a longer one, or it's time for a replacement, choosing the right cable for your Opal C1 or Tadpole is crucial. Here's a quick guide to help you out.

How do I submit feedback & feature requests?

If you would like to send us any feedback, feature requests, bug reports, love, or questions about your order, our app has an inbuilt feedback option to streamline the communication.

What Operating Systems Are You Compatible With?

Navigating the world of operating systems can be tricky, especially when it comes to ensuring compatibility with your devices. Here's a breakdown of the compatibility of our products with various operating systems

What are the Adapter, Hub, Monitor, & Dock Requirements and Suggestions?

Ensuring compatibility and optimal performance with your Opal webcam involves more than just the camera itself. The adapters, hubs, monitors, and docks you use play a crucial role. Here's what you need to know for both the Opal C1 and Tadpole cameras

I Lost My Lens Cover – What Should I Do?

Misplacing or losing small accessories like a lens cover can be frustrating. But don't worry, we've got you covered!

What Video Conferencing Apps Does My Camera Work With?

With the rise of remote work and virtual meetings, there are numerous video conferencing apps available. You might be wondering which ones are compatible with your Opal webcam. Let's dive in!

Can I Use My Camera Without the Software?

Both the Opal C1 and Tadpole webcams are designed to offer enhanced features and customization through the Opal Composer software. But what if you want to use the cameras without the software? Let's delve into this.

What’s Opal’s Return Policy?

We understand that sometimes a product might not be the right fit for your needs, or unforeseen circumstances might occur. If you're considering returning your Opal webcam, here's what you need to know about our return policy

When is PC Support Expected?

Opal is dedicated to providing a seamless experience for all users. While our cameras are designed to offer enhanced features and compatibility, many users have inquired about PC support. Here's the current status

Where Did Gestures Go?

At Opal, we're always striving to provide the best user experience with our products. With the evolution of technology and operating systems, some features undergo changes. Here's the update on the gestures feature in our Opal Composer software

Why Am I Missing Some Opal Composer Features On My Intel Mac?

Opal is committed to delivering the highest quality experience for all users. However, due to hardware limitations on certain devices, some features might not be available. Here's what you need to know about the features disabled on Intel-based Apple machines

What Happened to the Audio Controls?

Opal is always evolving to provide a more streamlined and user-friendly experience. We've made some changes to the audio controls for our cameras to align with standard practices and ensure optimal performance. Here's what you need to know

Where is the video mirroring option?

If you've been searching for the video mirroring option within the Opal app, here's what you need to know

Collab Requests or Affiliate Program Inquiry?

At Opal, we're always excited to explore new collaborations and partnerships. If you're interested in working with us or inquiring about our affiliate program, here's what you need to know

Can You Ship to PO Boxes?

At Opal, we strive to provide the best shipping experience for our customers. However, there are certain limitations to our shipping capabilities. Here's what you need to know about shipping to PO Boxes

Can You Ship Outside of the US?

At Opal, we aim to make our products accessible to customers around the world. If you're wondering about our international shipping capabilities, here's what you need to know

Do You Cover International Import Duty Fees/Tax?

At Opal, we aim to provide a seamless and transparent shopping experience for our international customers. If you're wondering about international import duty fees and taxes when ordering from us, here's what you need to know

Can I use the camera with my iPad?

Many of our customers are curious about the compatibility of Opal cameras with iPads. Here's what you need to know about using our cameras with your iPad

Is There a Subscription Fee?

We understand that many customers are concerned about ongoing costs when purchasing tech products. If you're wondering about subscription fees for Opal, here's what you need to know

Do You Have a Travel Case?

Whether you're on the move or just want to keep your Opal camera safe, having a travel case can be essential. Here's what you need to know about travel cases for our cameras

Can I Run the Old App with the New Firmware?

If you're considering using the old Beta Opal app with the new firmware, here's what you need to know

How Can I Adjust My Settings On Windows?

While we don’t have a Windows app currently, our firmware does allow for image tuning on Windows through their default controls or an external app